How to customize the financial intake?

The Financial sections of the questionnaire lets your client build an inventory of their assets & liabilities, organized into categories such as real estate, bank accounts, and life insurance. On the firm side, the inventory can be exported to Excel. This article covers how to customize the categories and the fields your clients fill in.

The financial intake is built around a set of categories. You can edit and customize these by going to: Settings > Customization > [Open your questionnaire] > Financial > Customize.

How to customize the financial inventory - beginning to end

In the Financial Customization section you can:

Change the instructions and prompts that show up at the top of the screen
Change the title, field labels, and order of the categories
Set which ones show up with an initial question and what that initial question should be
Prompt clients to upload documents/statements for each category
Preview how questions will look for your client

How to customize the financial inventory, step by step

Go to Settings > Customization, open your questionnaire, and click Financial, then Customize.
Edit the instruction labels: the initial prompt, the general instructions shown at the top of the client's screen, and the warning shown for empty financial categories.
Open a category. Each category has three tabs: Settings, Questions, and Preview.
On the Settings tab, change the display order, edit the title, turn the Initial Question and the File Upload Prompt on or off, choose whether the category counts toward the overall Net Worth, or hide the category.
On the Questions tab, set up the fields clients fill in for each asset entry. The fields are described in the sections below.
Use the Preview tab to see the category exactly as your client will.

Customize Instruction Labels

Edit or customize the initial prompt, the general instructions and a warning for empty financial categories.

For each Financial Category you may edit the Settings and Questions, as well as a looking at a Preview of the category in the financial intake screen for the clients.

Financial Category Settings

From this section you are able to:

Change the Order
Edit the Title
Enable and edit the Initial Question
Enable and edit the File Upload Prompt
Include/exclude the category in the Financial Inventory overall Net Worth
Hide the category

Financial Category Questions

Some of these fields are fixed and will show up for each category:

Identifier field, for example Policy Number on a life insurance category.
- The prompt can be changed. For instance on the 'other assets' category the prompt is just "Description"
Owner field, for example Policy Owner. It shows who owns the asset:
- For a couple this will show "Person A, Person B, Jointly, Specify: ____"
- For a single person this will show "Person A, Specify: ____"

Optional Fields

Then there are fields that can be turned on/off on a per-category basis:

Positive Value - Amount that contributes to net worth (Death Benefit in above example).
Negative Value - Amount that takes away from net worth (Loans Against Cash Value in above example).
Beneficiaries
- A future enhancement will be to tie this in further with the contacts known on the questionnaire, capture % etc.

Please note each category needs to have at least a positive or negative value field turned on to capture a number for that asset entry.

Extra Questions

There are additional questions that can get added. This can be up to 3 questions, which can be either free text inputs, or dropdown selects. In the example below these are Company (text), Type (dropdown) and Insured (text).

Income and expense information has its own customization section with separate categories and fields. See the article How to take in income and expense information.

Frequently Asked Questions

Can clients upload statements for each category?

Yes. Turn on the File Upload Prompt in the category's Settings tab and the client is asked to upload statements or documents for that category. See the article How to let the client upload statements to the financial inventory.

Can I hide a category I do not need?

Yes. Open the category, go to the Settings tab, and click Hide Category. You can also reorder categories or rename them from the same tab.

How many extra questions can I add to a category?

Up to three per category. Each one can be a free text field or a dropdown select.

Why do I need a Positive Value or Negative Value field?

Every category needs at least one of them turned on so each asset entry can capture an amount. Positive values add to the client's net worth and negative values take away from it.