How to set up the integration between Clio and DecisionVault?

Setting up the integration involves the following steps:

  1. Set up Custom Fields in Clio
  2. Authenticate Clio with DecisionVault
  3. Map the Custom Fields to DecisionVault Fields
  4. Sync a Matter and Contacts to Clio

1. Set up Custom Fields in Clio

There are several standard DecisionVault fields that can sync to Clio by default:

DecisionVault Field Clio Field
Matter - Name Matter - Description
Matter - Open Date Matter - Open Date
Contact - First Name Contact - First Name
Contact - Middle Name Contact - Middle Name
Contact - Last Name Contact - Last Name
All contact detail fields (addresses, phone, email) All contact detail fields (addresses, phone, email)

To sync additional information over (such as the Date of Birth, Gender, etc) you'll have to create custom fields in Clio to receive this info from Decisionvault.

You can do this in Clio under Settings > Custom Fields here

The correct settings for these fields are:

Contact - Also Known As:

  • Contact Custom Field
  • Type: Text (One-Line)

Contact - Preferred Name:

  • Contact Custom Field
  • Type: Text (One-Line)

Contact - Gender (Binary):

  • Contact Custom Field
  • Type: Picklist
  • Options: Male, Female 

Note: In the DecisionVault questionnaires you have the option to include "Non-listed, specify ____" as a gender option. When it's time to sync to other tools the app will ask the attorney user to put in a binary choice, because several of the integrations require it.

Contact - Date of Birth:

  • Contact Custom Field
  • Type: Date

Contact - Date of Death:

  • Contact Custom Field
  • Type: Date

Contact - Social Security Number:

  • Contact Custom Field
  • Type: Text (One-Line)

Contact - Status (living or deceased):

  • Contact Custom Field
  • Type: Picklist
  • Options: Living, Deceased, Incapacitated

Contact - United States Citizen:

  • Contact Custom Field
  • Type: Picklist
  • Options: Unknown, United States Citizen, Not United States Citizen

Contact - United States Resident:

  • Contact Custom Field
  • Type: Text (One-Line)
  • this will show up as "Yes" or " " (blank)

2. Authenticate Clio with DecisionVault

To authenticate Clio with DecisionVault go to the integrations page - and look for the 'Authenticate with Clio' button. Follow the prompts to login to Clio and to give DecisionVault access. 

Note: this only stores an 'access token' in DecisionVault to access Clio on your behalf. We don't have access to your login details, and you can always remove DecisionVault's access in Clio under App Integrations > My Integrations.

3. Map the Custom Fields to DecisionVault Fields

After authenticating with Clio you will get redirected automatically to the Custom Fields mapping setup page:

This lists the DecisionVault field on the left, and the available custom fields that were found in your Clio account (that haven't been mapped yet) on the right hand side -- available to map them.

4. Sync a Matter and Contacts to Clio

After you map the custom fields, when you open up a matter detail screen on the attorney side of DecisionVault you can click 'Sync to Other Tools" on the right hand side.


For a matter that has not yet been synced with Clio - DecisionVault will first give you the option to link the matter to an existing one in Clio, by searching in your matters. Or you have the option to just let the tool create a new matter in Clio.

After this - you get to the sync screen where you can sync the matter and contacts with Clio:

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