How to change or update email addresses for firm users?

At this time, its not possible to update the email address associated with an existing firm user account. If a firm user needs to use a different email address, you will need to create a new user account using the updated email address.

For detailed instructions on adding new firm users to your workspace, please refer to the article linked at the bottom of this page.

Frequently Asked Questions

Can I edit the email address on an existing firm user account?

No. Email addresses on firm user accounts cannot be changed. Create a new user with the updated email address instead.

What should I do with the old account?

Once the new user is set up, you can deactivate the old account so it no longer has access to your workspace.