How to add a conditional section to your questionnaire

A conditional section stays hidden until the client answers Yes to a qualifying question.

Setting one up takes two steps: create the conditional section, then link a Yes or No question to it.

1. Create the conditional section

At the bottom of the questionnaire customization screen you will find several "extra" sections. Click Edit on any extra section, add a Title, and set the Show option to conditional.

Make sure to add all specific questions in this section and save it.

2. Add a qualifying question

Somewhere in the questionnaire before the conditional section, add a Yes or No question that decides whether the section should appear. Create the question, click Edit, tick Show section if answer is 'Yes', and pick the section in the Conditional Section dropdown. Click Save:

After saving the qualifying question will show a blue marker to confirm that it's linked:

Now the conditional section will only show up if people answer "Yes" to the qualifying question. You can use this feature to create more personalized questionnaires and improve your client experience.

Frequently Asked Questions

Where do I create the conditional section?

Use one of the extra sections at the bottom of the questionnaire customization screen. Click Edit, give it a Title, set Show to Conditional, and add its questions.

Why is my conditional section not showing up for clients?

Check three things: the qualifying question is linked to the section (it shows a blue marker after saving), the question sits before the section in the questionnaire, and the client answered Yes. The section only appears on a Yes answer.

What else can I do with the Show setting?

Besides Conditional, a section can be set to Always, After Submit, Manually Added, or Never. The article How to hide parts of the questionnaire explains all five options.